Terms & Conditions

WEBSITE TERMS OF USE

We reserve the right to reject any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some or all of the products specified in your order as a part of a commercial business. You may only place orders via this website for private and domestic purposes.

We expressly prohibit purchases for resale and/or reselling any product as part of any business (including any on-line business) unless agreed in writing.

By using our website, you accept and agree to our Privacy Policy. Your personal information will be used, according to our Privacy Policy, to process your order and tell you about our products and services.

Our website is intended to provide general information about our goods and services, including making purchases via our website. While we do our best to supply accurate information on this site, errors and omissions may occur. We do not accept any liability to you or any third parties for any loss or damage which may directly or indirectly result from your use of the website or your access to, or inability to access, the website. This includes viruses alleged to have been obtained from the website and your reliance on any advice, opinion, information, representation or omission (whether negligent or otherwise) contained on the website. By using the website, you agree that you are using the website at your own risk and that you are solely responsible for the actions you take in reliance on the content displayed on, or accessed through, the website.

WEBSITE CONTENT

While we do our best, we cannot guarantee that images on our website exactly represent actual products or their packaging. In particular, the colours shown on the website may not exactly represent the colours of our products because the colours you see on the website depend on the colour reproduction on your computer or mobile device.

Information on this website is managed by our company and is subject to change without notice.

All images, trademarks, logos, text, graphics and other content appearing on this website are the property of their respective owners and are protected by copyright, trade mark and other intellectual property laws. The use of any of our trademarks is strictly prohibited unless we provide prior written consent.

The inclusion of any hyperlinks to third party websites does not imply our endorsement or approval of such third parties, their websites or their businesses or other activities.

Unless otherwise indicated, copyright in the information on this website is owned by or licensed to us. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or where specifically authorised by law or in writing by us.

LOYALTY REWARDS PROGRAM

By choosing to join our rewards program, you agree to receive communications from the program and from the individual brands you have shopped with in the last period as well as any brands you are opted into. You can opt-in to brands via the Preference Centre. You must be of legal age or older to join. One account valid per person.

GOVERNING LAW

This contract is governed by applicable laws.

DELIVERY CHARGES

Delivery charges may apply as described in our Delivery Methods Information. We may occasionally provide special offers and promotions waiving delivery charges in certain circumstances. We reserve the right to vary, cancel or extend special offers and promotions regarding delivery charges.

Pricing Errors

We reserve the right to amend any pricing errors displayed due to human error, computer malfunction or other reason. We will notify you of any error in pricing and you may elect to not purchase any goods where the price has been corrected.

PAYMENTS

We accept payments from various providers.

Depending on your circumstances, you may have additional costs and fees as charged by your payment issuer. We will not be liable for any such costs or fees.

Purchases made using our payment options are subject to the providers terms and conditions.

SECURITY

Any personal information that you submit will be protected by our secure server, which uses security technology to protect your online order information. This technology encrypts all information including your payment details and all personal information passed from you through our website.

Your purchase may take a few moments to process.

YOUR INVOICE

You will receive a notification containing your invoice after you place your order.

ONLINE GIFT CARD REDEMPTION

Gift cards are only valid in the currency of the country of purchase. They are not redeemable for cash or travellers cheques. If you require a refund on an order where a gift card was redeemed partially or fully, the value will be refunded back onto a gift card. No change will be given for a purchase made with a gift card. Our gift cards do not expire. Gift cards are partially redeemable, any balance left unredeemed on the card will not be refunded or credited.

When the order total exceeds the available card balance, the cardholder will be required to make up the difference with an alternate form of payment. Gift Cards should be treated like cash. We disclaim all responsibility for lost or stolen cards.

CUSTOMER REVIEWS TERMS OF USE

These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by us (the “CRR Service”).

By submitting any content to us, you guarantee that:

  • You are the sole author and owner of the intellectual property rights in the content;
  • All “moral rights” that you may have in such content have been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least the required legal age;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree that you may not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party’s intellectual property or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statute, ordinance or regulation;
  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any unapproved third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers) harmless from all claims, demands, and damages of every kind and nature, known and unknown, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense, withhold publication, remove or delete any content on our website that we deem, in our sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within a certain period. However, we reserve the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not us, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of us, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

SMS

Program Description: Order updates via SMS

Sender code: a designated number

Opt-Out Instructions: Text STOP to cancel further messages

Help Instructions: Text HELP for help instructions

Support Info: if you require support, please contact our Help Centre

Disclaimer: Carriers are not liable for delayed or undelivered messages. Msg & data rates may apply.

HAVE QUESTIONS?

For details on how to order, payment methods and more visit our Help Centre.

PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, or your device, and is mostly used to make the site work as you expect. The information does not usually identify you directly, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to learn more and change our default settings. Blocking some types of cookies may impact your experience of the site and the services we are able to offer.

More information

Manage Consent Preferences

Strictly Necessary Cookies – Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies – Always Active

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functional Cookies – Always Active

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Targeting Cookies – Always Active

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.